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[VIDEO SERIES] How to create a Virtual Incident Response Center Using Webex: Part Two

[fa icon="calendar"] May 26, 2020 - Written by: Internetwork Engineering

Despite the ongoing pandemic and the resulting effects of COVID-19, companies must remain prepared to handle incidents at any given time. 

Have you developed a virtual incident response center for your company? Your team must have the capacity to respond to incidents in a timely matter. The right solution should be: 

  • Easy to use 
  • Quick to enable team collaboration 
  • Accessible from multiple device types, while still maintaining a secure and reliable meeting space 

Webex checks all of these boxes.  

Our first video covered the initial incident response request and scheduling the Webex Teams meeting. This session will discuss joining the Webex meeting from various locations and collaboratively annotating the IRC response document. Let's get started! 

 

 

IRC Video Part 2 - FInal-1

*Music Credit: www.bensound.com*

WATCH PART 3


Part 2 IRC Video Script: 

Hello and welcome, Internetwork Engineering presents, How to Utilize Webex for a Virtual Incident Response Center.  

 

This is part 2 of a 4-part serie., This session is about joining the Webex meeting and annotating the IRC response document. 

 

In our previous session, we saw John send a Webex meeting invite to the team in preparation for everyone joining the meeting.

  

The IRC response team is scattered all over the state and they have connectivity via many different user platforms.  You will see John is at his office computer so he will join the Webex meeting from his laptop.  

 Joining Webex meeting from a laptop

 

Jim is a technician working at various locations at any given time.  He will join the Webex meeting via his Apple iPhone. 

 

Joining Webex meeting from an iPhone

 

Debra is in her office at the South office. She will be joining the Webex meeting via the conference room video unit.  

 Joining Webex from a video conference room video uni

 

Chris is in his office at the North office. He will be joining the Webex meeting via his iPad. 

 Joining Webex from an iPad

 

Until John joins the meeting you can see the other team members are placed in the lobby. Once John joins, they’re admitted to the meeting.  

 

Now that everyone is in the meeting, John will share the IRC Response document and each member will add their annotations to the shared document.  

 

You can see each member can choose a different color and style for their annotations.

  

Annotating the Incident Response Document in Webex

 

Thank you for watching our video,  

Please watch the other videos in the series.  

 

If you would like to speak to us about helping with your Webex environment, please email us at sales@ineteng.com or call us at 7045405800. 

 

Get Started with Webex 

Need a simple collaborative solution to virtually annotate your Incident Response document? Using Webex for your own company's Virtual Incident Response Center enables you to easily collaborate on a shared document with your team, which is essential when expediency is key. If you’re interested in trying out Webex for yourself and your team, currently, IE is offering a  Free 90-day Corporate Trial! This version of Webex is ideal for companies with 10 or more users.   

  

Already using Webex? We can help you with initial deployment and end user training with our  Webex Adoption Services! 

  

For additional free resources to help you during the COVID-19 crisis and beyond, visit our Business Continuity Resource Page. 



Topics: business continuity



Internetwork Engineering (IE) is a private technology consulting company that improves business outcomes with the expert selection, implementation and operation of information technology. Since 1996, our expert combination of people, partners and process have allowed us to become a strategic service provider for clients throughout the Southeast. With our Ideas to Execution (I2E) methodology, we deliver customized technology solutions that align with business goals to create a distinct competitive advantage.

To learn more about IE, visit ineteng.com.