When you’ve been in business for almost 25 years, you’ve seen a lot. Those experiences offer valuable insight on how to manage your business during times of great uncertainty. No one could have foreseen the speed with which COVID-19-related events would impact our communities and country. While no one can say they were ready for a global pandemic, this is not the first time IE has been through a national crisis that has caused economic and social harm. From the terrorist attacks of 9/11, the Great Recession banking collapse, and now to the COVID-19 global pandemic, IE has borne witness to some of the most tragic and frightening moments in this country’s history.