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If you’ve used Cisco customer services before, you’ve likely come across the following terms: Cisco TAC and Cisco GLO. We’ve encountered several instances where they are often confused with each other, but selecting the right group or business unit at Cisco can improve your experience and help you get the right help faster. In this blog, we'll clarify the differences between Cisco TAC and Cisco GLO. Let's get started!

As Cisco transitions more of its business to software, simplifying Smartnet, entitlement and license management is increasingly important. Most organizations are asking how they can get the support and management they need, efficiently and cost effectively. What if we told you a well-run customer experience team is the answer to reducing costs when dealing with complex license management for the high-quality solutions you need (like Cisco SmartNet subscriptions and Enterprise Agreements)?

We’re once again excited to announce that CRN®, a brand of The Channel Company, has named Internet work Engineering to its 2021 Managed Service Provider (MSP) 500 list in the Elite 150 category. The list, released annually, recognizes the leading North American solution providers that have demonstrated innovative and forward-thinking approaches to managed IT services. These services help end users improve operational efficiencies and navigate the ongoing complexities of IT solutions, while maximizing their return on IT investments.

The transition of applications to software as a service (SaaS) delivery models has benefitted organizations with distributed and mobile workforces while reducing infrastructure and simplifying management. Despite these benefits, some organizations have struggled to realize value from their SaaS investments in a time-effective manner. So, what’s the secret to better adoption? It’s simple: Adoption Services.

Raise your hand if you’ve ever found working with Cisco licensing to be challenging. If you raised your hand, you’re not alone! The complicated Cisco licensing process has been time consuming and created opportunities for errors. Who out there remembers the infamous product activation key (PAK)? For those of you who aren’t familiar, the fun started by tracking down who within your company received the emailed PAK, sending the PAK back to Cisco along with information on which device it will be installed on, and then finally receiving back a license file that you could apply. Well, I’m here to offer you some great news! Cisco has made great strides to improve how they deal with licensing and has proudly introduced a new solution, Cisco Smart Licensing.